Refund and Returns Policy
1. Returns
We want you to be satisfied with your purchase.
You may request a return within 14 days (puedes cambiar a 30 si quieres) of receiving your order.
To be eligible for a return:
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Items must be unused
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In original packaging
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In the same condition as received
2. Non-Returnable Items
Certain items cannot be returned, including:
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Perishable goods (food products)
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Opened consumables
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Personalized or custom items
3. Return Process
To initiate a return:
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Contact us at support@from57.com
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Provide your order number
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Wait for return instructions
Customers are responsible for return shipping costs unless the item was damaged or incorrect.
4. Refunds
Once we receive and inspect your return:
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Approved refunds will be processed within 5–10 business days
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Refunds will be issued to the original payment method
5. Damaged or Incorrect Items
If you receive a damaged or incorrect item:
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Contact us within 48 hours
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Include photos of the product and packaging
We will resolve the issue as quickly as possible.